Shipping & Payment
Shipping costs and information:
(1) Within Germany - Free shipping via DHL for orders over €50 up to 31.5kg!
The DHL Express shipping costs depend on the weight. You can determine the exact costs with our shipping cost calculator in the shopping cart.
You can determine the exact costs for product shipments over 31.5kg with our shipping cost calculator in the shopping cart.
(2) Rest of the European Union - Free shipping via DHL for orders over €150 up to 31.5kg!
The DHL Express shipping costs depend on the weight. You can determine the exact costs with our shipping cost calculator in the shopping cart.
You can determine the exact costs for product shipments over 31.5kg with our shipping cost calculator in the shopping cart.
(3) Rest of Europe
The shipping costs depend on the weight. You can determine the exact costs for DHL & DHL Express with our shipping cost calculator in the shopping cart.
(4) Rest of the World
The shipping costs depend on the weight. You can determine the exact costs for DHL & DHL Express with our shipping cost calculator in the shopping cart.
(5) Customs and Import Taxes
For deliveries to countries outside the European Union, additional costs may arise in individual cases, which we are not responsible for and which you must bear. This includes, for example, costs for money transfers by financial institutions (e.g., transfer fees, exchange rate fees) or customs duties and taxes (e.g., tariffs). You can find more information, for example, here and regarding import VAT here, specifically for Switzerland here.
(6) VAT Refund for Exports
Please note that we are not legally obliged to refund the German VAT upon presentation of an export certificate (see here). For this reason, we unfortunately cannot consider corresponding applications for VAT refunds.
Delivery times
(2) The delivery time within the EU is typically about 1-3 working days.
Worldwide, it typically takes about 2-7 days to the national border plus customs clearance.
(3) Shipping is done via DHL or DHL Express if a package exceeds 31.5kg in weight or the maximum dimensions set by DHL are exceeded.
(4) In individual cases, due to technical issues, delivery may occur via a different shipping service provider than the one selected.
(5) If available, you will receive a link or a number for tracking the shipment after the goods have been dispatched.
Payment Information (Prices, Payment, Due Date)
2.Credit Card
3.Paypal
4.Klarna Instant Transfer / Instant Shopping (Express Checkout)
5.Klarna Installment Purchase / Invoice Purchase / Direct Debit
6.Apple Pay
The prices listed include the statutory value-added tax and other price components. Additional shipping costs may apply for shipments to destinations outside Germany. Please refer to the overview of shipping information at the top of this page for the respective delivery costs for your country.
Consumers have the option to pay via Klarna Instant Payment, Klarna Invoice Payment, Klarna Financing, Klarna Direct Debit, among others, via Klarna Express Checkout, PayPal, PayPal Express Checkout, Klarna Express Checkout, AmazonPay, and credit card (Visa, Mastercard, American Express).
(2) Credit Card
Pay conveniently by credit card. We accept the following credit cards: Visa, MasterCard, American Express. The payment transaction will be carried out immediately after confirmation of the payment instruction and after your verification as the legitimate cardholder by your credit card company, and your card will be charged.
(3) PayPal, PayPal Express
During the ordering process, you will be redirected to the website of the online provider PayPal. To pay the invoice amount via PayPal, you must be registered there or register first, authenticate yourself with your access data, and confirm the payment instruction to us. After placing the order in the shop, we will request PayPal to initiate the payment transaction. Further information will be provided during the ordering process. The payment transaction will be automatically carried out by PayPal immediately afterwards.
(4) Klarna Instant Transfer / Instant Shopping (Express Checkout)
After placing the order, you will be redirected to the website of the online provider Klarna. To pay the invoice amount via Klarna Instant Transfer, you must have an online banking account enabled for Klarna transfers with PIN/TAN procedure, authenticate yourself accordingly, and confirm the payment instruction to us. Further information will be provided during the ordering process. The payment transaction will be carried out immediately afterwards by Klarna, and your account will be charged.
(5) Klarna Installment Purchase / Invoice Purchase / Direct Debit
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna:
• Invoice: The payment period is 14 days from the dispatch of the goods. The invoice conditions for invoice purchases for deliveries to Germany can be found here and for deliveries to Austria here.
• Installment Purchase: With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (at least 6.95 EUR) or under the other conditions specified at checkout. The installment payment is due at the end of the month after the sending of a monthly invoice by Klarna. Further information on installment purchases, including the general terms and conditions and the European standard information for consumer credit, can be found here.
• Direct Debit: The debit will occur after the goods are dispatched. The timing will be communicated to you via email.
The use of the payment methods invoice, installment purchase, and direct debit requires a positive credit check. Therefore, we will forward your data to Klarna for the purpose of address and credit check as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check. Further information and Klarna's terms of use for Germany can be found here,
and for Austria here. General information about Klarna can be found here: www.klarna.com. Your personal data will be processed by Klarna in accordance with applicable data protection regulations and as stated in Klarna's privacy policy for Germany/Austria.
(6) Apple Pay
You can also pay via Apple Pay through the shopping cart or the quick checkout on the product page. The service provider is Apple Inc., 1 Apple Park Way, Cupertino, CA 95014, USA. When paying via Apple Pay, Apple Pay transmits your credit card data encrypted via a device account number to LogPay. LogPay does not receive any further personal data. The processing of your payment by LogPay is carried out in accordance with the principles outlined in (1). The legal basis for processing in connection with Apple Pay is Art. 6 para. 1 sentence 1 lit. f GDPR. We have a legitimate interest in providing you with extended payment options and outsourcing the processing of payments. Further information on how Apple Pay works and on data processing by Apple Pay can be found here and here.
Discount
Vouchers and discount codes/coupons cannot be combined with each other. The system only allows one voucher code. The automatic discount "2% discount" already counts as a voucher code. If only some products in the shopping cart are discounted with "2% discount," another voucher code can be set up for the other products through our customer service at info@masprori.com , provided the products are not generally excluded from this offer.
The seller reserves the right to individually check the eligibility for the use of the discount per order. He is not obliged to accept the discount.
Return address and service
Return address
- Masori
- Georg-Quincke-Straße 3
- 15236 Frankfurt (Oder)
- Germany
For service cases, please pack your product securely for shipping and include the completed Masori service form in the package.
Prices and taxes
Prices depend on the selected delivery country and currency. Your order summary at checkout shows the applicable taxes and shipping costs before you place your order. For deliveries outside the EU, additional import duties or fees may apply.