Germany (€)
The Masori price match guarantee
Found it cheaper? We match the price. If the same item is in stock at an EU retailer and costs less including delivery, we will match the price. The price match guarantee applies within the EU.
How it works: Send us the product link, the competitor URL and the total price including delivery. Select “Request a price match” on the product page or email info@masprori.com.
Outside the EU? We are happy to check what individual offer we can make you.
1. Scope and Start of the Warranty
Every product purchased from Masori includes an additional year of warranty in the third year after purchase (months 25–36). We cover repair or replacement free of charge for covered warranty claims. Automatic and free – exclusively for Masori customers. Your statutory rights remain unaffected.
The warranty applies to private individuals using products privately in Germany. It is tied to the product and is not transferable on resale. The invoice date determines the warranty period. Free promotional gifts are excluded.
2. Warranty Services
For defects in materials or workmanship, we provide at our discretion:
- Free repair.
- Free replacement with an equivalent product or, if necessary, a successor model.
If repair or replacement is not possible for economic reasons or because spare parts are unavailable, we provide compensation in the third year, taking prior use into account, of up to 90% of the original purchase price. The defective item must be returned and ownership transferred to us.
A warranty service does not restart the warranty period. Your statutory rights remain unaffected.
3. Conditions for Claiming
- In addition to your statutory rights for defects, we provide this warranty for the goods as advertised.
- The warranty period begins with the invoice date.
- Claiming warranty services requires that you allow us to inspect the warranty case by sending in the item. Please ensure that no transport damage occurs (appropriate packaging and cushioning).
- To apply for the warranty service, you must include a copy of the original invoice. If we cannot verify this, we reserve the right to refuse the warranty service.
4. Exclusions from the Warranty
Damages resulting from the following causes are not covered by this warranty:
- Improper or abusive treatment (e.g., impact, shock, fall)
- Unauthorized modifications or repair attempts
- Failure to observe operating and care instructions or safety precautions
- Force majeure or environmental influences (moisture, heat, overvoltage, dust, etc.)
- Normal or usual signs of wear and tear
- Software errors or defects in accessories such as batteries, light bulbs, and consumables (unless expressly included in the warranty)
- Free gifts, special accessories, or promotional items (e.g., product inserts, free extras)
Compensation for consequential damages or any further claims cannot be asserted under this warranty.
5. Special conditions for technical devices
- For technical devices, large appliances will be repaired on-site whenever possible. Small devices are usually repaired in an authorized workshop or replaced if necessary.
- Accessories, especially batteries, light bulbs, and consumables, are excluded from this warranty unless otherwise agreed.
6. Procedure in the event of a warranty case
Please email us before returning the item:
D. Tobias F. Hoppe
Masori
Georg-Quincke-Straße 3
15236 Frankfurt (Oder)
Deutschland
info@masprori.com
Include a description of the fault and a copy of the original invoice. We cover shipping and packaging costs for valid warranty claims. We refund shipping costs you have paid after reviewing the claim.
7. Relationship to legal rights
Your legal rights in case of defects (warranty rights) remain unaffected by this warranty promise and can be claimed by you free of charge.
A withdrawal, reduction, or compensation for damages according to legal regulations is also possible independently of this Warranty, provided that a corresponding defect exists and the legal requirements are met.
Why do we do this?
We stand behind our products. That is why Masori automatically includes a free additional warranty year during the third year after purchase. For questions or warranty claims, email info@masprori.com.
Scope: These warranty conditions apply to all free gifts offered as part of promotional campaigns in the online shop.
Qualification for free gifts: Customers are entitled to receive a free gift when they purchase a main item whose value exceeds a specified minimum amount. The minimum amount for qualification is reached as soon as a free gift is displayed in the field (Free With) on the product page.
Selection of free gifts: The selection of free gifts is made by the customer from the options available in the online shop. The availability of free gifts may vary depending on stock levels, and the display of a free gift item may change without prior notice.
No exchange or return: Free gifts cannot be exchanged or returned. They are excluded from the right of withdrawal.
No warranty or guarantee: There is no warranty or guarantee for free gifts. Complaints regarding the quality or functionality of free gifts will not be accepted.
Limited availability: Free gifts are only offered while supplies last. There is no entitlement to a specific free gift.
Change of conditions: We reserve the right to change the warranty conditions for free gifts at any time. Changes will be announced on the online shop's website.
No combination with promotional discounts.
Redemption of promotional vouchers
1. Vouchers issued by the seller as part of promotions with a specific validity period free of charge and that cannot be purchased by the customer (hereinafter "promotional vouchers") can only be redeemed in the seller's online shop and only within the specified period.
2. Promotional vouchers can only be redeemed by consumers.
3. Individual products may be excluded from the voucher promotion if a corresponding restriction arises from the content of the promotional voucher.
4. Promotional vouchers can only be redeemed before completing the ordering process. Subsequent offsetting is not possible.
5. Only one promotional voucher may be redeemed per customer and per order.
6. The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining balance will not be refunded by the seller.
7. If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to settle the difference.
8. The balance of a promotional voucher will neither be paid out in cash nor accrue interest.
9. The promotional voucher will not be refunded if the customer returns the goods paid for in whole or in part with the promotional voucher under their statutory right of withdrawal.
10. The promotional voucher is transferable. The seller can perform with discharging effect to the respective holder who redeems the promotional voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the ineligibility, legal incapacity, or lack of representation of the respective holder.
11. Only one participation in the free gifts promotion is allowed per order and per customer. A manual multiple selection of the free product in the bundle will automatically be reduced to a quantity of 1.
11. For each promotion, the use of a voucher is limited to one use per customer. Multiple use will result in the items being charged in the order.
12. No combination with promotional discounts.
